Terms of Service

1. About Logout Neuchâtel

Logout Neuchâtel is a Swiss non-profit association established under Articles 60 et seq. of the Swiss Civil Code.

Our mission is to promote mental, cognitive, and social well-being by preventing technology-related psychosocial risks and supporting healthier relationships with digital technologies and artificial intelligence.

Our activities include, among others:

• preventive psychological consultations;
• psychoeducation;
• digital well-being programmes;
• AI literacy education;
• behavioural prevention initiatives;
• workshops and conferences;
• community events;
• educational simulations;
• research dissemination;
• membership programmes; and
• institutional partnerships.

Our Services are preventive and educational in nature. Unless expressly stated otherwise, they are not intended to replace medical, psychiatric, or psychotherapeutic care.

2. Definitions

For the purposes of these Terms:

Account means any registered user profile created to access certain Services.

Association means Logout Neuchâtel.

Consultation means an individual, family, online, or in-person preventive psychological session provided by Logout Neuchâtel.

Content means any information, text, images, graphics, videos, audio recordings, educational materials, research summaries, software, simulations, publications, documents, or other materials made available through the Services.

Festival means the Logout Festival and any associated events organised by Logout Neuchâtel.

Member means a person or organization whose membership has been accepted under the Association's membership rules.

Organization means any legal entity, including schools, universities, companies, public authorities, foundations, associations, or other institutions that use or purchase our Services.

Prism means Logout Prism, including its educational simulations, learning modules, assessments, software, and related technologies.

Services means all products, activities, programmes, consultations, memberships, digital platforms, educational resources, workshops, events, websites, applications, and other services provided by Logout Neuchâtel.

Terms means these Terms of Service, including any amendments.

Website means every website operated by or on behalf of Logout Neuchâtel.

You or Your means the individual or Organization using the Services.

3. Who These Terms Apply To

These Terms apply to every person or Organization that accesses or uses our Services, including:

• visitors to our Website;
• Members;
• consultation participants;
• workshop participants;
• volunteers;
• donors;
• event attendees;
• schools;
• universities;
• businesses;
• public institutions;
• research partners; and
• any person interacting with Logout Neuchâtel through our digital platforms.

Certain Services may also be governed by additional agreements, policies, consent forms, or contractual documents. Where applicable, those documents supplement these Terms.

4. Acceptance of these Terms

By accessing or using any part of our Services, you represent that:

• you have the legal capacity to enter into a binding agreement;
• you have read these Terms;
• you understand these Terms; and
• you agree to comply with them.

If you are using the Services on behalf of an Organization, you represent that you have the authority to bind that Organization to these Terms.

If you do not have such authority, you must not use the Services on behalf of that Organization.

5. Changes to these Terms

We may amend these Terms from time to time to reflect:

• changes in applicable law;
• changes in our Services;
• technological developments;
• operational improvements;
• security requirements; or
• other legitimate organizational needs.

Where legally required, we will provide reasonable notice before material changes take effect.

The version published on our Website constitutes the current version.

Your continued use of the Services after revised Terms become effective constitutes your acceptance of the updated Terms.

If you do not agree with the revised Terms, you must discontinue your use of the affected Services.

6. Eligibility

Unless otherwise specified, you may use our Services only if:

• you are at least eighteen (18) years of age; or
• you have obtained the consent of a parent or legal guardian where required by applicable law.

Certain educational programmes may be specifically designed for children or adolescents.

Participation by minors shall require the consent or authorization required under applicable Swiss law or by the relevant educational institution.

We reserve the right to request reasonable evidence of age or legal authority where appropriate.

7. Our Mission and Nature of the Services

Logout Neuchâtel exists to strengthen individual and community resilience in an increasingly digital society.

Our Services are designed to help individuals, families, educational institutions, workplaces, and communities better understand and manage the psychological, behavioural, and social effects of digital technologies and artificial intelligence.

Our work is founded on prevention, education, behavioural science, and evidence-informed practice.

The Services are intended to:

• promote healthy digital habits;
• strengthen psychological resilience;
• improve digital self-regulation;
• encourage critical thinking;
• improve AI literacy;
• reduce technology-related psychosocial risks;
• foster healthier interpersonal relationships;
• support healthier workplaces;
• promote informed digital citizenship.

Our Services are educational and preventive.

They are not intended to diagnose, treat, cure, or prevent any disease within the meaning of applicable medical or pharmaceutical regulations.

8. Our Services

Logout Neuchâtel provides educational, preventive, and community-based services intended to promote healthy relationships with digital technologies, strengthen psychological resilience, and support informed engagement with artificial intelligence and the digital environment.

The availability of particular Services may vary depending on geographic location, language, operational capacity, regulatory requirements, and other practical considerations.

Unless expressly stated otherwise, all Services are provided exclusively within the scope described in these Terms.

Our Services may include, among others:

• preventive psychological consultations;
• psychoeducational guidance;
• family consultations;
• digital well-being programmes;
• AI literacy and critical thinking programmes;
• workshops and training courses;
• conferences and public lectures;
• educational resources;
• research publications;
• community events;
• membership programmes;
• volunteer programmes;
• organizational consulting;
• educational simulations through Logout Prism;
• community initiatives such as Logout Festival; and
• other preventive or educational activities that further the Association's mission.

We reserve the right to introduce, modify, suspend, or discontinue any Service at any time where reasonably necessary for operational, legal, financial, or organizational reasons.

The availability of a particular Service does not constitute a guarantee that the Service will remain permanently available.

9. Preventive Nature of the Services

Logout Neuchâtel operates within the field of prevention, psychoeducation, behavioural support, and digital well-being.

Our Services are intended to support individuals before technology-related challenges develop into more serious psychological, behavioural, or social difficulties.

The Services are designed to promote:

• healthy technology use;
• self-awareness;
• emotional regulation;
• critical thinking;
• behavioural change;
• digital resilience;
• healthy interpersonal relationships; and
• informed decision-making.

Participation in our Services should not be interpreted as establishing a physician-patient relationship, psychiatric treatment relationship, or psychotherapeutic treatment relationship.

The Services complement—but do not replace—appropriate healthcare provided by licensed medical or mental health professionals.

10. Professional Scope

Our activities are limited to the preventive and educational scope described in these Terms.

Unless expressly stated otherwise, Logout Neuchâtel does not provide:

• psychiatric diagnosis;
• medical diagnosis;
• clinical psychological diagnosis;
• psychotherapy intended for the treatment of mental disorders;
• psychiatric treatment;
• prescription or administration of medication;
• emergency mental health services;
• crisis intervention;
• hospitalization;
• medical examinations;
• medical certificates;
• certificates of incapacity for work;
• medico-legal opinions;
• forensic assessments;
• insurance assessments;
• disability evaluations;
• court-appointed expert reports; or
• any service requiring authorization as a licensed healthcare provider under applicable law.

Nothing contained in our educational materials, consultations, workshops, publications, simulations, or online content should be interpreted as medical advice, psychiatric advice, or individualized clinical treatment.

11. Emergency Situations

Logout Neuchâtel is not an emergency service.

You must not rely upon our Services where immediate medical, psychiatric, or psychological intervention is required.

If you or another person is experiencing:

• suicidal thoughts;
• a psychiatric emergency;
• an immediate risk of self-harm;
• an immediate risk of harm to others;
• severe psychological distress;
• loss of contact with reality; or
• any other emergency requiring urgent intervention, you should immediately contact the appropriate emergency services or qualified healthcare professionals.

Within Switzerland, emergency assistance may be obtained by contacting:

• 144 — Medical Emergency Services
• 143 — Emotional Support (Die Dargebotene Hand / La Main Tendue / Telefono Amico)
• 147 — Counselling for Children and Young People

Where appropriate, we may recommend that you seek assistance from a licensed physician, psychologist, psychiatrist, hospital, or other qualified healthcare provider.

We may decline to continue providing a Service where we reasonably believe that your needs exceed the preventive scope of our Services or where doing so would be necessary to protect your safety or the safety of others.

12. Consultations

Preventive Consultations are intended to assist individuals and families in developing healthier relationships with digital technologies and strengthening psychological well-being through education, reflection, behavioural strategies, and practical guidance.

Consultations may address topics including:

• digital fatigue;
• excessive screen use;
• problematic social media behaviours;
• attention management;
• digital boundaries;
• family communication regarding technology;
• cyberbullying prevention;
• online harassment;
• AI literacy;
• technology-related stress;
• behavioural self-regulation;
• healthy digital routines; and
• other preventive topics consistent with the Association's mission.

Consultations are collaborative and educational in nature.

No specific outcome, behavioural change, or improvement can be guaranteed.

Recommendations provided during a Consultation are intended to support informed decision-making and should not be interpreted as medical advice or individualized clinical treatment.

13. Consultation Formats

Subject to availability, Consultations may be offered through one or more of the following formats:

• individual consultations;
• family consultations;
• online consultations using secure communication platforms;
• home visits, where available; or
• other formats determined by Logout Neuchâtel.

The standard duration of a Consultation is approximately forty (40) minutes unless otherwise agreed.

We reserve the right to modify session formats, durations, scheduling procedures, or delivery methods where reasonably necessary.

The use of online communication technologies may be subject to technical limitations beyond our control.

14. Accounts

Certain Services may require you to create an Account or otherwise provide personal information to access specific features.

When creating or maintaining an Account, you agree to:

• provide accurate, complete, and current information;
• promptly update your information if it changes;
• maintain the confidentiality of your login credentials;
• take reasonable measures to prevent unauthorized access to your Account; and
• notify us without undue delay if you believe your Account has been compromised.

You are responsible for all activities conducted through your Account unless you demonstrate that such activities resulted from unauthorized access beyond your reasonable control.

We may suspend or terminate an Account where we reasonably believe that:

• the information provided is false or misleading;
• the Account is being used in violation of these Terms;
• continued access presents a security or legal risk; or
• suspension is required to comply with applicable law.

15. Membership

Membership is governed by these Terms and, where applicable, by the Association's Statutes and Membership Policy.

Membership supports the mission and activities of Logout Neuchâtel and provides access to certain benefits that vary according to the selected membership category.

Available membership categories may include:

• Hobby;
• Individual;
• Family; and
• Organizational Partner.

Membership benefits, pricing, and eligibility requirements are published on our Website and may be updated from time to time.

Membership is personal unless expressly stated otherwise.

Organizational memberships apply only to the legal entity identified during registration and may not be transferred without our prior written consent.

Acceptance of a membership application remains subject to the Association's internal procedures and applicable law.

Membership does not create an employment relationship, agency relationship, partnership, or ownership interest in Logout Neuchâtel.

16. Membership Fees

Membership fees are payable in advance for the applicable membership period.

Unless expressly stated otherwise:

• membership fees are non-refundable;
• membership benefits apply only during the active membership period;
• discounted services cannot be applied retroactively to previously purchased Services; and
• promotional offers may not be combined unless expressly authorized.

Failure to pay applicable membership fees may result in suspension or termination of membership benefits.

We reserve the right to modify membership fees for future membership periods.

Any change to membership pricing shall not affect memberships that have already been paid for.

17. Booking Services

Certain Services require advance booking.

By booking a Consultation, workshop, programme, event, or other Service, you agree to:

• provide accurate booking information;
• attend at the scheduled time;
• comply with any participation requirements communicated before the Service; and
• pay all applicable fees.

A booking is confirmed only after we have accepted the reservation.

Submission of a booking request does not guarantee availability.

We reserve the right to decline or cancel bookings where reasonably necessary, including where:

• capacity has been reached;
• operational constraints arise;
• safety considerations require cancellation;
• legal obligations prevent delivery of the Service; or
• circumstances beyond our reasonable control occur.

Where we cancel a paid booking before the Service is delivered, you will generally be offered either:

• a replacement session;
• rescheduling; or
• a refund, unless otherwise specified in the applicable booking conditions.

18. Consultation Attendance

You are responsible for attending Consultations at the scheduled time.

Unless otherwise agreed:

• Consultations begin at the scheduled appointment time;
• late arrival may reduce the effective duration of the Consultation;
• Consultations generally cannot be extended to compensate for late arrival where doing so would affect subsequent appointments.

Repeated failure to attend scheduled appointments may result in restrictions on future bookings.

19. Cancellation and Rescheduling

Unless a different policy applies to a specific Service, the following rules apply.

Individual Consultations You may cancel or request to reschedule a Consultation without charge if notice is provided at least 24 hours before the scheduled appointment.

Where notice is received less than 24 hours before the appointment, we reserve the right to charge all or part of the applicable fee.

Failure to attend a scheduled Consultation without prior notice ("no-show") may result in the full Consultation fee being charged.

Workshops and Events Cancellation conditions for workshops, conferences, educational programmes, and public events may differ according to the nature of the event.

Applicable cancellation terms will be communicated during registration.

Organizational Services Cancellation conditions for schools, businesses, universities, and institutional partners shall be governed by the applicable quotation, contract, or service agreement.

Exceptional Circumstances We may waive cancellation fees at our sole discretion in exceptional circumstances, including documented medical emergencies or other situations that reasonably prevented attendance.

20. Fees and Payment

Fees for Services are published on our Website or communicated through individual quotations.

Unless otherwise specified, all prices are expressed in Swiss Francs (CHF).

Available payment methods may include:

• payment card;
• bank transfer;
• invoice (where available);
• other approved payment methods.

Payment must be completed before the Service is provided unless alternative payment arrangements have been agreed in writing.

Organizational clients may be invoiced in accordance with agreed payment terms.

Failure to make payment when due may result in:

• suspension of Services;
• cancellation of bookings;
• suspension of membership benefits; or
• recovery procedures permitted under applicable law.

21. Insurance and Reimbursement

Unless expressly stated otherwise, the Services provided by Logout Neuchâtel are preventive and educational in nature.

At the date these Terms enter into force, our Services are not reimbursed under the Swiss compulsory health insurance system (LAMal/KVG).

You remain solely responsible for verifying whether any voluntary insurance, employer benefit programme, or other third-party funding may reimburse all or part of the fees.

The absence of insurance reimbursement shall not affect your obligation to pay applicable fees.

22. Organizational Services

Schools, universities, businesses, public authorities, and other organizations may engage Logout Neuchâtel to provide customized Services.

Organizational Services may include:

• workshops;
• professional training;
• prevention programmes;
• consulting;
• lectures;
• educational campaigns;
• AI literacy programmes;
• digital well-being initiatives; or
• other agreed Services.

Unless otherwise agreed, Organizational Services are governed by:

• these Terms;
• the applicable quotation;
• any signed service agreement; and
• any additional contractual documents referenced therein.

In the event of a conflict between these Terms and a separately executed written agreement, the written agreement shall prevail to the extent of the inconsistency.

23. User Responsibilities and Acceptable Use

24. Prohibited Conduct

You must not use the Services to:

• violate applicable law or regulation;
• threaten, intimidate, harass, stalk, or abuse another person;
• engage in discriminatory or degrading conduct;
• publish or transmit unlawful, defamatory, fraudulent, or deliberately misleading material;
• impersonate another person or organization;
• obtain unauthorized access to another person's Account or information;
• interfere with the security or operation of our Website, Platform, or other technical infrastructure;
• introduce malware, viruses, malicious code, or other harmful material;
• attempt to circumvent security or access controls;
• scrape, systematically copy, reproduce, or extract Content without authorization;
• use automated systems to access the Services in a manner that places unreasonable demands on our infrastructure;
• use the Services to develop or operate a competing service where such use infringes our intellectual property rights;
• reproduce or distribute educational materials for commercial purposes without authorization;
• record, photograph, or distribute a Consultation, workshop, or private session without the consent of the persons concerned;
• disclose confidential information obtained through a Consultation or private programme;
• manipulate or interfere with educational simulations or assessments for purposes inconsistent with their intended use; or
• otherwise use the Services in a manner that could reasonably harm Logout Neuchâtel, its participants, staff, partners, or the public.

The above restrictions apply whether the conduct occurs directly through our Website or indirectly through a third-party platform used to deliver a Service.

25. Community Participation

Certain Services are designed to facilitate interaction between participants, including community events, workshops, discussion groups, online communities, and the Logout Festival.

Participation in these activities requires respectful conduct.

You must not use a community space to:

• target another participant;
• disclose another person's personal information without authorization;
• engage in bullying or harassment;
• deliberately disrupt an activity;
• distribute offensive or unlawful material;
• solicit participants for unrelated commercial purposes; or
• record or redistribute private discussions without appropriate consent.

Logout Neuchâtel may intervene where conduct creates a reasonable concern regarding safety, confidentiality, disruption, or the well-being of participants.

Depending on the circumstances, we may:

• issue a warning;
• remove content;
• restrict participation;
• suspend access;
• terminate membership; or
• refer the matter to an appropriate authority where legally required.

26. Children and Young People

Some Logout Neuchâtel programmes are specifically designed for children and adolescents.

Where a Service involves minors, additional participation requirements may apply, including parental or legal guardian consent.

Parents and legal guardians remain responsible for ensuring that minors under their supervision comply with applicable participation rules.

Logout Neuchâtel may establish additional safeguarding procedures for programmes involving minors.

These procedures may include:

• consent requirements;
• participant registration requirements;
• supervision requirements;
• restrictions on direct communication;
• photography and recording restrictions; and
• procedures for reporting safeguarding concerns.

Nothing in these Terms limits any statutory protection or obligation applicable to children and young people.

27. Educational Content

The Services may provide educational information concerning:

• psychology;
• behavioural science;
• digital technology;
• artificial intelligence;
• social media;
• online safety;
• attention and cognition;
• digital well-being;
• cybersecurity awareness; and
• related subjects.

Educational Content is provided for general informational and educational purposes.

Although we seek to rely on scientifically informed sources, we do not guarantee that every item of Content is:

• complete;
• current;
• error-free;
• suitable for every individual; or
• appropriate for a particular personal, medical, legal, educational, or organizational decision.

You remain responsible for determining whether particular information is appropriate for your circumstances.

Where an issue requires professional medical, legal, financial, or other specialized advice, you should consult an appropriately qualified professional.

28. Intellectual Property

Unless otherwise stated, all intellectual property rights relating to the Services and Content belong to Logout Neuchâtel or its licensors.

This may include:

• trademarks;
• logos;
• names;
• visual identities;
• publications;
• educational materials;
• training materials;
• photographs;
• videos;
• graphics;
• software;
• databases;
• website design;
• user interfaces;
• simulations;
• assessment materials;
• Logout Prism;
• Festival materials; and
• other original Content.

These rights may be protected under applicable Swiss and international intellectual property laws.

Nothing in these Terms transfers ownership of our intellectual property to you.

29. Limited Licence to Use Content

Subject to your compliance with these Terms, Logout Neuchâtel grants you a limited, non-exclusive, non-transferable, revocable licence to access and use publicly available Content for personal, non-commercial, educational purposes.

You may:

• view Content;
• download materials where a download function is expressly provided;
• print materials for personal use; and
• use permitted materials for legitimate educational purposes consistent with any applicable licence conditions.

Unless expressly authorized, you may not:

• sell our Content;
• commercially redistribute our Content;
• modify and republish our Content;
• remove copyright or attribution notices;
• create derivative commercial products from our Content;
• reproduce substantial portions of our Content on another platform; or
• represent our Content as your own.

Any additional licence granted for organizational, educational, research, or institutional use must be expressly agreed in writing.

30. User-Generated Content

Certain Services may allow you to submit, upload, publish, or otherwise provide information, comments, feedback, documents, responses, or other material ("User Content").

You retain ownership of User Content to the extent that you own the relevant rights.

By submitting User Content, you represent that:

• you have the necessary rights to provide it;
• its submission does not violate another person's rights;
• it does not contain unlawful material; and
• you have obtained any necessary consent from persons identifiable in the material.

You grant Logout Neuchâtel a limited licence to process and use User Content only to the extent reasonably necessary to operate, provide, secure, improve, or administer the relevant Service, subject to our Privacy Policy and applicable data protection law.

We do not acquire ownership of your User Content merely because you submit it.

31. Feedback

You may provide suggestions, ideas, comments, or recommendations concerning our Services ("Feedback").

You agree that we may use Feedback without restriction for the purpose of improving our Services, provided that doing so does not identify you or disclose confidential personal information without an appropriate legal basis or consent.

Feedback does not create an obligation for Logout Neuchâtel to:

• implement the suggestion;
• compensate you; or
• maintain confidentiality over an idea that is not otherwise legally protected.

32. Logout Prism

Logout Prism is an educational and simulation-based platform developed to help users understand digital influence, algorithmic persuasion, synthetic media, AI-related risks, and behavioural decision-making.

Prism is designed for education and prevention.

Prism does not:

• provide psychiatric diagnosis;
• provide psychological diagnosis for medical purposes;
• determine whether a person has a mental disorder;
• assess a person's clinical risk;
• replace a qualified professional;
• provide emergency intervention; or
• guarantee that a participant will recognize or avoid every digital risk encountered outside the platform.

Where Prism presents simulated scenarios, scores, classifications, recommendations, or feedback, these outputs are educational tools and should not be interpreted as clinical assessments.

33. Artificial Intelligence

Certain Services may incorporate artificial intelligence, machine-learning systems, automated processing, or synthetic media.

Where AI is used, we will seek to provide appropriate information regarding its role within the relevant Service.

AI-generated outputs may be:

• inaccurate;
• incomplete;
• outdated;
• misleading; or
• inappropriate for a particular situation.

You should not rely exclusively on AI-generated information when making decisions concerning health, safety, education, employment, finances, or other significant matters.

Unless expressly stated otherwise, no AI system operated or made available by Logout Neuchâtel constitutes a medical, psychiatric, or psychological diagnostic system.

We may modify, restrict, suspend, or discontinue AI-enabled features where necessary for safety, technical, legal, ethical, or operational reasons.

34. No Circumvention of Safeguards

You must not attempt to circumvent safeguards implemented by Logout Neuchâtel or its technology providers.

This includes attempts to:

• bypass access restrictions;
• manipulate educational assessments;
• extract restricted system information;
• reverse engineer protected software;
• interfere with safety mechanisms;
• circumvent technical limitations; or
• gain access to information or functionality that you are not authorized to access.

This section does not restrict rights that cannot lawfully be excluded under applicable law.

35. Privacy and Data Protection

36. Personal Data

For the purposes of these Terms, Personal Data means information relating to an identified or identifiable natural person.

Depending on the Services you use, we may process information such as:

• identification and contact information;
• account information;
• membership information;
• booking and appointment information;
• payment and transaction information;
• communications with Logout Neuchâtel;
• information concerning participation in programmes or events;
• technical and usage information;
• information voluntarily provided through forms or surveys; and
• other information necessary to provide the relevant Service.

We seek to limit the collection of Personal Data to information that is reasonably necessary for the purposes for which it is processed.

37. Sensitive Personal Data

Certain Services may involve information that qualifies as sensitive personal data under applicable data protection law.

This may include information concerning:

• health;
• psychological well-being;
• family circumstances;
• information concerning minors;
• biometric information, where applicable;
• other categories of data protected by law.

Because of the potentially sensitive nature of consultation and prevention activities, Logout Neuchâtel applies heightened safeguards to such information.

Where applicable law requires express consent or another specific legal justification for processing or disclosure of sensitive personal data, we will obtain or rely upon the applicable legal basis before carrying out the relevant processing.

The Swiss Federal Data Protection and Information Commissioner confirms that health data constitutes sensitive personal data and that processing sensitive data may require express consent depending on the circumstances.

38. Transparency

We will provide appropriate information concerning our processing of Personal Data.

Our Privacy Policy is intended to explain, in an accessible manner:

• who is responsible for processing;
• what categories of Personal Data we collect;
• the purposes for which data is processed;
• the categories of recipients;
• the use of service providers;
• retention periods or applicable criteria;
• transfers of data outside Switzerland;
• your rights; and
• how you may contact us concerning data protection.

Swiss data protection authorities require privacy information to be transparent, comprehensible, readily accessible, and sufficiently detailed to allow individuals to understand how their data is processed. (FDPIC)

39. Purposes of Processing

We may process Personal Data where reasonably necessary to:

• provide and administer the Services;
• manage Memberships;
• process bookings;
• process payments;
• communicate with you;
• organize events and programmes;
• provide consultations;
• maintain appropriate records;
• provide customer and administrative support;
• protect the security of our systems;
• prevent misuse or abuse;
• comply with legal obligations;
• establish, exercise, or defend legal claims;
• evaluate and improve our Services;
• conduct permitted research or evaluation activities; and
• pursue other purposes disclosed to you at the time of collection or otherwise permitted by applicable law.

We will not use Personal Data for incompatible purposes without an appropriate legal basis.

The FADP establishes a purpose-limitation principle: personal data should be processed for a specific purpose that is made clear to the data subject.

40. Consultations and Confidential Information

Information disclosed during a Consultation will be treated as confidential, subject to applicable law and the specific professional framework applicable to the person providing the Service.

Logout Neuchâtel will not ordinarily disclose information from a Consultation to:

• employers;
• schools;
• universities;
• parents or family members;
• insurance providers;
• public authorities; or
• other third parties without an appropriate legal basis or the individual's consent, where consent is required.

However, confidentiality is not absolute.

Information may be disclosed where:

• disclosure is required by law;
• disclosure is necessary to comply with a legally binding order;
• disclosure is necessary to protect a person from a serious and imminent risk where permitted or required by law;
• disclosure is necessary to establish, exercise, or defend legal claims; or
• another legally recognized basis for disclosure applies.

The precise confidentiality obligations applicable to a particular professional or service may depend on the professional's legal status and applicable Swiss law.

41. Family Consultations

Where a Consultation involves multiple members of a family or household, confidentiality applies to each participant individually.

Participation in a family Consultation does not automatically give one participant a right to access information disclosed privately by another participant.

Before sharing information between participants, Logout Neuchâtel may require appropriate consent or determine that disclosure is otherwise legally justified.

Where a minor participates in a Service, the applicable legal framework concerning parental authority, confidentiality, safeguarding, and the minor's rights will be taken into account.

42. Schools, Employers and Organizations

Where Logout Neuchâtel provides Services to an Organization, the Organization may receive information necessary to administer the contractual relationship.

However, participation in an individual Consultation does not automatically authorize Logout Neuchâtel to disclose the individual's personal information to the Organization that funded or arranged the Service.

Unless otherwise agreed and legally permitted, organizational reporting will focus on aggregated, anonymized, or non-identifying information where such reporting is appropriate.

For example, a school may receive a report indicating that a workshop was completed and summarizing general educational outcomes without receiving confidential information disclosed by individual students during a private Consultation.

Specific arrangements may be established through a separate agreement with the Organization.

43. Service Providers and Data Processors

We may engage third-party service providers where reasonably necessary to operate the Services.

These may include providers of:

• hosting;
• cloud infrastructure;
• appointment scheduling;
• payment processing;
• email and communications;
• video conferencing;
• analytics;
• cybersecurity;
• database management;
• event registration; and
• other technical or administrative services.

Where appropriate, such providers may process Personal Data on our behalf.

We remain responsible for selecting and managing service providers in accordance with applicable data protection requirements.

Where required, appropriate contractual safeguards will be implemented.

44. International Data Transfers

Some technology or service providers may process Personal Data outside Switzerland.

Where Personal Data is transferred abroad, Logout Neuchâtel will apply the safeguards required by applicable Swiss data protection law.

Where the destination country does not provide an adequate level of data protection, we will rely on an appropriate legal mechanism or safeguard where required, such as recognized contractual safeguards.

The FDPIC provides specific guidance concerning transfers of personal data to countries that do not provide adequate protection and the use of standard contractual clauses.

The Privacy Policy will identify relevant categories of international transfers where required.

45. Data Security

Logout Neuchâtel takes appropriate technical and organizational measures designed to protect Personal Data against:

• unauthorized access;
• unauthorized disclosure;
• accidental loss;
• destruction;
• alteration;
• misuse; and
• other unlawful processing.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect Personal Data, we cannot guarantee absolute security.

Where a data security incident occurs that triggers obligations under applicable law, Logout Neuchâtel will take the measures required by law.

The FADP requires notification to the FDPIC where a data security breach is likely to pose a high risk to the personality or fundamental rights of affected individuals.

46. Your Data Protection Rights

Subject to applicable legal conditions and limitations, you may have rights including:

• the right to request information about whether we process Personal Data concerning you;
• the right to obtain information about such processing;
• the right to request correction of inaccurate Personal Data;
• the right to request deletion where legally applicable;
• the right to request restriction or cessation of certain processing;
• the right to object to certain processing; and
• other rights provided by applicable data protection legislation.

Under the FADP , individuals have a right to obtain information concerning the processing of their Personal Data, including the controller's identity, purposes, recipients, and applicable retention period or criteria.

Requests concerning your Personal Data should be directed to the contact address specified in our Privacy Policy.

47. Automated Individual Decisions

Certain Services may use automated systems, algorithms, or artificial intelligence.

Logout Neuchâtel does not intend to use automated systems to make medical or psychiatric diagnoses.

Where an automated individual decision within the meaning of applicable Swiss data protection law is made and the relevant statutory conditions apply, we will provide the information and rights required by law.

This may include the right to request information concerning the automated decision and, where legally applicable, to request human review.

Swiss data protection law provides specific safeguards for automated individual decisions, including information and human-review rights in the circumstances defined by law.

48. Research and Evaluation

Logout Neuchâtel may evaluate its programmes and, where legally permitted, conduct or participate in research concerning digital behaviour, technology use, prevention, psychological well-being, and related subjects.

Where research involves Personal Data, the processing will be conducted in accordance with applicable legal and ethical requirements.

Where consent is required for optional research participation, participation will be voluntary and based on appropriate information.

Participation in a research or evaluation activity will not be a condition of receiving an unrelated Service unless expressly stated and legally justified.

Where possible, research outputs will use aggregated or anonymized information.

49. Privacy Policy

Our Privacy Policy provides more detailed information concerning the processing of Personal Data.

The Privacy Policy should be read together with these Terms.

Where a specific privacy matter is governed by the Privacy Policy, the more specific provisions of the Privacy Policy will apply.

We may update the Privacy Policy independently of these Terms where necessary to reflect changes in our processing activities, technology, service providers, or applicable law.

50. Electronic Communications

51. Marketing Communications

Where permitted by applicable law, we may send you information concerning:

• Logout Neuchâtel activities;
• educational resources;
• events;
• research publications;
• programmes;
• membership opportunities; and
• other activities consistent with our mission.

Where required, we will obtain your consent before sending electronic marketing communications.

You may unsubscribe from non-essential marketing communications at any time by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential administrative, contractual, security, or service-related communications.

52. Online Consultations

Certain Consultations may be delivered through third-party video-conferencing or communication platforms.

Before participating in an online Consultation, you may be required to:

• use a compatible device;
• maintain a suitable internet connection;
• use a private environment where reasonably possible;
• protect access to the device used for the Consultation; and
• comply with the applicable terms of the third-party platform.

The quality and availability of an online Consultation may depend on factors outside our control, including:

• internet connectivity;
• device performance;
• third-party platform availability;
• software compatibility;
• network restrictions; and
• technical failures.

We are not responsible for technical failures caused exclusively by circumstances outside our reasonable control.

53. Recording of Consultations and Activities

Unless expressly agreed otherwise and legally permitted, Logout Neuchâtel does not record individual Consultations.

You must not record, photograph, screenshot, reproduce, or distribute a private Consultation without the prior consent of the persons concerned and, where applicable, Logout Neuchâtel.

For workshops, conferences, or public events, Logout Neuchâtel may photograph or record activities for documentation, communication, educational, or promotional purposes where appropriate.

Where required by applicable law, appropriate information or consent will be obtained.

Specific recording arrangements may be communicated during registration for an event or programme.

54. Third-Party Services

The Services may depend on or integrate with services operated by third parties.

These may include providers of:

• payment processing;
• video conferencing;
• cloud storage;
• hosting;
• email;
• appointment scheduling;
• analytics;
• authentication;
• event registration;
• communications; and
• other technical infrastructure.

Your use of a third-party service may be subject to that provider's own terms and privacy policies.

Logout Neuchâtel does not control third-party services and is not responsible for their independent operation, content, security practices, availability, or terms.

Where reasonably practicable, we will identify significant third-party services relevant to a particular Service.

55. Payments Through Third Parties

Payments may be processed through external payment providers.

Where you make a payment through a third-party payment platform:

• the payment may be subject to the provider's terms;
• the provider may process payment-related information in accordance with its own privacy practices; and
• Logout Neuchâtel may receive information necessary to confirm and administer the transaction.

Logout Neuchâtel does not generally receive or store complete payment-card information where payment processing is performed directly by a specialized payment provider.

56. External Links

Our Website and Services may contain links to websites, resources, applications, or services operated by third parties.

External links may be provided for:

• educational purposes;
• reference;
• convenience;
• research;
• emergency resources; or
• access to partner services.

An external link does not constitute an endorsement, recommendation, or guarantee by Logout Neuchâtel unless expressly stated.

We do not control third-party websites and are not responsible for:

• their content;
• availability;
• security;
• privacy practices;
• accuracy;
• legality; or
• terms of use.

You access external services at your own discretion.

57. Service Availability

We aim to maintain reliable and secure Services but do not guarantee that the Services will always be available.

The Services may occasionally be:

• unavailable;
• interrupted;
• delayed;
• modified;
• restricted;
• suspended; or
• temporarily inaccessible.

This may occur because of:

• maintenance;
• software updates;
• cybersecurity incidents;
• technical failures;
• infrastructure failures;
• third-party provider failures;
• telecommunications problems;
• legal requirements;
• security concerns; or
• circumstances beyond our reasonable control.

Where reasonably practicable, we will seek to restore affected Services within an appropriate timeframe.

58. Beta and Experimental Services

From time to time, Logout Neuchâtel may offer experimental, pilot, research, or beta Services.

Such Services may be identified as:

• beta;
• pilot;
• experimental;
• prototype;
• research;
• preview; or
• otherwise subject to testing.

Experimental Services may contain errors, limitations, or incomplete functionality.

We may modify, suspend, or discontinue experimental Services at any time.

Unless expressly agreed otherwise, participation in an experimental Service does not create a right to continued access or functionality.

Where an experimental Service involves research or the collection of Personal Data beyond what is necessary to provide the ordinary Service, additional information and, where required, consent will be provided.

59. Artificial Intelligence and Third-Party AI Systems

Some educational, research, or digital Services may incorporate third-party artificial intelligence systems.

Where this occurs, the processing of information may be subject to:

• the technical architecture of the relevant Service;
• the third-party provider's contractual terms;
• applicable data protection arrangements; and
• the specific configuration implemented by Logout Neuchâtel.

We will not intentionally submit confidential consultation information to a third-party AI system for unrelated purposes without an appropriate legal basis and, where required, consent.

You should not voluntarily enter highly sensitive personal information into an AI-enabled feature unless the relevant Service expressly indicates that such information may be provided.

AI-generated outputs should be treated as potentially fallible and should not be relied upon as a substitute for qualified professional judgment.

60. Security

You must not attempt to compromise the security of the Website, Prism, Accounts, or other Services.

Prohibited activities include:

• unauthorized access;
• credential theft;
• exploitation of vulnerabilities;
• denial-of-service attacks;
• distribution of malicious software;
• unauthorized penetration testing;
• circumvention of authentication;
• unauthorized extraction of data; and
• interference with security mechanisms.

If you discover a potential security vulnerability affecting a Logout Neuchâtel Service, you should report it through the security contact designated on our Website rather than exploiting or publicly disclosing the vulnerability before we have had a reasonable opportunity to investigate.

61. Service Changes and Updates

Digital Services evolve over time.

We may modify or update features, interfaces, educational materials, technical infrastructure, or functionality to:

• improve security;
• improve accessibility;
• comply with legal requirements;
• correct errors;
• improve performance;
• reflect scientific developments;
• respond to technological developments; or
• improve the user experience.

Where a change materially reduces a paid Service during an active contractual period, we will take reasonable steps to address the impact in accordance with applicable law and the relevant contractual arrangement.

62. Force Majeure

Logout Neuchâtel shall not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

• natural disasters;
• epidemics or pandemics;
• war;
• civil unrest;
• governmental measures;
• interruption of telecommunications;
• widespread cybersecurity incidents;
• infrastructure failures;
• power outages;
• failures of critical suppliers;
• strikes or labor disruptions; or
• other events that could not reasonably have been prevented or overcome.

Where such circumstances occur, we will take reasonable measures to minimize their impact on affected Services.

63. Notices

Where these Terms or applicable law require us to provide you with a notice, we may do so through:

• email;
• your Account;
• the Website;
• the relevant Service interface;
• postal communication; or
• another legally permissible method.

Notices concerning material contractual changes will be provided in a manner reasonably designed to bring the change to your attention.

You are responsible for maintaining accurate contact information.

64. Disclaimers and Warranties

65. Educational and Preventive Content

Information provided through our Website, publications, workshops, programmes, Prism, or other Services is intended primarily for educational and preventive purposes.

We make reasonable efforts to ensure that educational materials are accurate and informed by relevant scientific knowledge.

However, scientific knowledge, technology, and best practices evolve.

Accordingly, we do not warrant that all Content is:

• exhaustive;
• permanently current;
• free from factual or technical errors;
• applicable to every individual; or
• sufficient for making a particular professional, medical, legal, financial, or other significant decision.

You should obtain appropriate professional advice where your circumstances require it.

66. No Guarantee of Individual Outcomes

Participation in a preventive programme or Consultation does not guarantee a particular result.

For example, Logout Neuchâtel does not guarantee that participation will:

• eliminate problematic technology use;
• prevent psychological difficulties;
• improve a particular relationship;
• change a person's behaviour;
• prevent exposure to online risks;
• improve academic or professional performance; or
• prevent future mental health difficulties.

Behavioural and psychological outcomes depend on numerous individual, environmental, social, and technological factors beyond our control.

67. AI-Generated Information

Where Services incorporate artificial intelligence, machine learning, automated recommendations, or synthetic content, outputs may contain errors or omissions.

AI-generated information must not be treated as:

• medical advice;
• psychiatric advice;
• psychological diagnosis;
• legal advice;
• financial advice;
• emergency guidance; or
• a substitute for professional human judgment.

You are responsible for evaluating AI-generated information before relying upon it.

Where a decision could materially affect health, safety, legal rights, education, employment, or financial circumstances, you should seek appropriate qualified human advice.

68. Third-Party Services

Logout Neuchâtel may rely on third-party providers to deliver certain aspects of the Services.

To the extent permitted by applicable law, we are not responsible for failures caused exclusively by:

• third-party platform outages;
• telecommunications failures;
• payment-provider failures;
• hosting failures;
• external cybersecurity incidents;
• third-party software defects; or
• other circumstances outside our reasonable control.

This does not limit any rights you may have directly against the relevant third-party provider.

69. Participant-Generated Information

Some Services may allow participants to submit information, responses, assessments, comments, or other User Content.

We do not guarantee that User Content submitted by other participants is accurate, appropriate, or reliable.

You should exercise reasonable judgment when relying on information provided by other users.

70. Liability

71. Liability for Paid Services

Where you have paid for a specific Service, any liability relating to that Service shall be assessed having regard to:

• the nature of the Service;
• the contractual obligations applicable to that Service;
• the circumstances giving rise to the claim;
• the damage actually established; and
• applicable mandatory law.

Nothing in these Terms is intended to deprive a consumer or other protected party of mandatory statutory rights.

72. Professional and Preventive Services

Logout Neuchâtel does not guarantee that preventive psychological support, psychoeducation, or behavioural guidance will produce a specific result.

The purpose of these Services is to provide structured support, education, reflection, and prevention.

Where a participant's circumstances indicate that the needs exceed the scope of the Service, Logout Neuchâtel may recommend consultation with an appropriately qualified healthcare professional or other specialist.

Such referral does not constitute a diagnosis.

73. Emergency and Safety-Related Limitations

Logout Neuchâtel is not an emergency response organization.

Our Services should not be used as the sole source of assistance where an individual presents an immediate risk to themselves or others.

Where we become aware of circumstances requiring urgent intervention, we may take reasonable steps consistent with applicable law, professional obligations, safeguarding requirements, and the information available to us.

These steps may include recommending or facilitating referral to appropriate emergency or healthcare services.

74. Indemnification

To the extent permitted by applicable law, you agree to compensate Logout Neuchâtel for losses, claims, liabilities, costs, or reasonable expenses arising directly from your:

• material breach of these Terms;
• unlawful use of the Services;
• misuse of our intellectual property;
• unauthorized use of another person's Personal Data;
• fraudulent conduct; or
• intentional or grossly negligent misconduct.

This provision does not require you to compensate Logout Neuchâtel for losses caused by Logout Neuchâtel's own breach of its legal obligations.

Where mandatory Swiss law provides otherwise, the applicable statutory rules shall prevail.

75. Suspension of Services

We may temporarily suspend your access to all or part of the Services where reasonably necessary to:

• protect the security of the Services;
• investigate suspected misuse;
• prevent fraud;
• address serious misconduct;
• comply with legal obligations;
• protect another participant;
• protect confidential information;
• address a safeguarding concern; or
• prevent material harm to Logout Neuchâtel or another person.

Where reasonably practicable, we will provide an explanation and an opportunity to resolve the issue.

Immediate suspension may occur where prior notice would create a material security, safety, legal, or operational risk.

76. Termination by You

You may stop using the Services at any time.

You may terminate your Account where an Account is provided.

You may resign from membership in accordance with:

• the Association's Statutes;
• applicable membership rules; and
• any applicable contractual requirements.

Termination of an Account or cessation of use does not automatically cancel obligations that accrued before termination.

77. Termination by Logout Neuchâtel

We may terminate or restrict your access to a Service where:

• you materially breach these Terms;
• you fail to pay applicable fees;
• you engage in serious misconduct;
• you create a significant risk to another participant;
• you misuse the Services;
• continued provision of the Service would violate applicable law;
• the Service is discontinued; or
• another legitimate and legally permissible reason exists.

Where termination is based on a remediable breach, we may provide a reasonable opportunity to remedy the breach before termination.

78. Effect of Termination

Upon termination:

• your right to access the affected Services may cease;
• unpaid amounts that became due before termination remain payable;
• licences granted to you under these Terms may terminate;
• provisions intended by their nature to survive termination shall remain effective.

These may include provisions concerning:

• intellectual property;
• confidentiality;
• payment obligations;
• liability;
• indemnification;
• dispute resolution; and
• governing law.

Termination does not affect rights or obligations that accrued before the termination date.

79. Refunds Following Termination

Where Logout Neuchâtel terminates a paid Service for reasons unrelated to your breach, we will determine whether a refund is appropriate in accordance with:

• the applicable Service terms;
• the payment conditions;
• the unused portion of the Service, where relevant; and
• mandatory applicable law.

Where termination results from your material breach, misconduct, or misuse of the Services, you may not be entitled to a refund to the extent permitted by applicable law.

80. Governing Law and Dispute Resolution

81. Consumer Rights

Nothing in these Terms limits or excludes any mandatory rights granted to consumers under applicable Swiss law.

Where a provision of these Terms is found to be invalid or unenforceable because it conflicts with mandatory law, that provision shall be interpreted or modified only to the extent necessary to comply with the applicable law.

The remaining provisions shall continue to apply.

82. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, in whole or in part, that provision shall be interpreted or modified to the minimum extent necessary to make it legally valid and enforceable.

If such modification is not possible, the affected provision shall be deemed severed to the extent of its invalidity.

The remaining provisions of these Terms shall remain in full force and effect.

83. No Waiver

If Logout Neuchâtel does not immediately enforce a right or provision under these Terms, this does not constitute a waiver of that right or provision.

A waiver is effective only if expressly communicated by an authorized representative of Logout Neuchâtel.

A waiver relating to one particular circumstance does not constitute a waiver of the same or another provision in another circumstance.

84. Assignment

You may not transfer or assign your rights or obligations under these Terms to another person or Organization without our prior written consent, except where such transfer is permitted by mandatory law.

Logout Neuchâtel may transfer or assign its rights and obligations where reasonably necessary in connection with:

• a restructuring;
• a transfer of activities;
• a merger or organizational change;
• a transfer of a Service; or
• another legitimate organizational purpose, provided that such transfer does not unlawfully prejudice your rights.

85. Entire Agreement

These Terms, together with documents expressly incorporated by reference, constitute the contractual framework governing your use of the Services.

Depending on the Service, these documents may include:

• the Privacy Policy;
• Cookie Policy;
• Membership Terms;
• Consultation Agreement;
• Organizational Services Agreement;
• event-specific terms;
• programme-specific rules; and
• other contractual documents expressly incorporated into the relevant Service.

Where a specific written agreement governs a particular Service and conflicts with these Terms, the specific agreement shall prevail with respect to that Service.

86. No Partnership or Agency

Nothing in these Terms creates:

• a partnership;
• joint venture;
• employment relationship;
• fiduciary relationship;
• agency relationship; or
• representative relationship between you and Logout Neuchâtel unless expressly established by a separate written agreement.

Membership of the Association does not, by itself, authorize a Member to represent Logout Neuchâtel or incur obligations on its behalf.

87. Contact Us

If you have questions, concerns, complaints, or requests concerning these Terms or the Services, you may contact Logout Neuchâtel through the contact information published on our Website.

• Organisation: Logout Neuchâtel Association
• Registered office: Rue de Maillefer 34, 2000 Neuchâtel, Switzerland
• Website: https://logoutne.ch/
• Email: info@logoutne.ch

For data protection matters, please refer to the contact details provided in the Privacy Policy.

88. Language

These Terms may be made available in multiple languages, including French and English, for convenience and accessibility.

In the event of any inconsistency, ambiguity, discrepancy, or conflict between the French version and any translated version, the French version shall prevail and govern the interpretation and application of these Terms, to the fullest extent permitted by applicable law.

89. Version and Effective Date

These Terms are identified by their version number and effective date.

• Version: 1.0
• Effective Date: 10.08.2026
• Last Updated: 10.08.2026

The current version will be made available through the Logout Neuchâtel Website.

Previous versions may be retained where appropriate for legal, administrative, or evidentiary purposes.

90. Contact and Complaints

We encourage you to contact us directly if you believe that:

• a Service was not provided as described;
• a payment was incorrectly processed;
• a booking was incorrectly handled;
• you experienced inappropriate conduct;
• you have a concern regarding confidentiality;
• you believe that these Terms have been breached; or
• you otherwise have a complaint concerning our Services.

We will review complaints in a reasonable and proportionate manner and, where appropriate, seek to resolve them directly.

Nothing in this section prevents you from exercising any statutory right or contacting a competent authority where permitted by law.

91. Final Provision

By using the Services, you acknowledge that you have had a reasonable opportunity to review these Terms and that you agree to comply with the provisions applicable to the Services you use.

If you do not agree with these Terms, you must discontinue use of the relevant Services.