Digital Well-being Coaching and Educational Support Agreement

This Digital Well-being Coaching and Educational Support Agreement (the “Agreement”) sets out the conditions under which Association Logout Neuchâtel (the “Association”) provides educational guidance and non-clinical support concerning digital habits, technology use and digital well-being.

The service forms part of the Association’s statutory purpose of preventing psychosocial risks arising from inappropriate use of digital tools (Art. 2 of the Association’s statutes of 30 January 2026). It applies to individual and family sessions provided in person or remotely.

The purpose of the service is to help participants understand their digital habits, establish practical routines, improve communication concerning technology use and identify educational strategies for healthier engagement with digital environments.

The service is limited to the activities described in this Agreement. It does not authorise the Association or any person acting on its behalf to perform a regulated professional activity for which the relevant qualifications or authorisations are lacking.

The service is provided by the Association. Its day-to-day organisation is the responsibility of the Executive Committee (Comité de direction), which reports to the Board (Comité d’administration) (Art. 23 of the statutes).

Sessions are delivered by employees, mandated professionals or trained volunteers acting on behalf of the Association (Art. 6.5 of the statutes).

The name and relevant qualifications of the person delivering the session shall be communicated before or at the time of booking, or on request. Each person delivers only activities within their verified qualifications, competence and legal authority.

Depending on the agreed programme, activities may include:

• education concerning digital habits and technology use;
• reflection on routines, attention and digital distractions;
• practical strategies for managing notifications and screen time;
• support in establishing household rules concerning digital devices;
• educational guidance for parents and caregivers;
• communication strategies concerning technology use within families;
• information concerning online risks and digital well-being; and
• development of practical, non-clinical action plans.

The service is educational and practical in nature. It does not include clinical assessment, diagnosis, treatment or other regulated healthcare activities unless these are lawfully provided by an appropriately qualified and authorised professional under a separate, clearly defined arrangement.

The service is not intended to replace medical care, psychiatric care, psychotherapy, emergency intervention or specialised clinical assessment.

Unless separately and lawfully provided by an appropriately qualified and authorised professional, the service does not include:

• psychological or psychiatric diagnosis;
• clinical assessment or treatment of mental disorders;
• psychotherapy or other regulated therapeutic interventions;
• medical advice or treatment;
• prescription or management of medication;
• emergency mental health intervention;
• medical certificates or formal clinical reports; or
• services requiring a professional qualification or authorisation that the provider does not hold.

The nature of the activities actually performed and the applicable federal and cantonal law determine whether an activity is regulated, regardless of how it is described.

Where a participant’s needs appear to fall outside the educational scope of the service, the Association shall discontinue or appropriately limit the activity and provide information about suitable professional or healthcare resources.

Participation does not guarantee a particular behavioural, educational, relational, academic, professional or health outcome.

Results may depend on individual circumstances, motivation, family and social environments, implementation of suggested strategies and factors outside the Association’s control.

The Association undertakes to describe the service accurately and to provide activities within its competence and lawful scope.

Subject to availability and the applicable programme, sessions may be offered in the following formats.

A session may be requested through the booking mechanism designated by the Association.

A booking becomes confirmed when the Association or its designated booking system issues a confirmation.

The confirmation may specify the date, time, duration, location or online access method, the person delivering the session, the fee, cancellation conditions and other relevant information.

Participants must provide accurate booking and contact information. The Association may request information reasonably necessary to establish eligibility, including membership status where a member discount is claimed, and to arrange the service.

Submitting a request does not guarantee acceptance or availability.

The applicable fee shall be disclosed before the participant commits to a paid booking.

Fees are payable by the person or organisation responsible for the booking unless otherwise agreed in writing.

Session fees are separate from the annual membership fee and are not included in it, unless expressly stated otherwise.

Member discounts apply only where the service is expressly eligible and the participant is a member up to date with the annual fee for the current year, or a household member registered under such a member’s Family Membership, in accordance with the Membership Terms. Hobby status does not give access to member discounts unless expressly stated otherwise.

Any applicable taxes, payment conditions or additional charges shall be communicated before the booking is confirmed.

The Association does not represent this educational service as a service covered by Swiss compulsory health insurance under the Federal Health Insurance Act (LAMal/KVG).

Participants are responsible for verifying any possible reimbursement directly with their insurer. The Association does not guarantee reimbursement or a contribution from any insurer.

This provision does not determine the insurance status of any separate service lawfully provided by an authorised healthcare professional.

Participants may request cancellation or rescheduling through the procedure communicated at booking.

The applicable notice period and any cancellation fee shall be disclosed before the booking is confirmed.

Where no specific cancellation condition has been communicated, the Association shall apply the conditions otherwise validly agreed with the participant and any mandatory applicable law.

The Association will consider reasonable rescheduling requests where operationally possible, taking account of any exceptional circumstances.

If the Association cancels a confirmed session, it shall offer a new appointment or refund any amount already paid for that session.

A participant who does not attend a confirmed session without prior notice may be treated as having missed the appointment.

Where a participant arrives late, the session may end at the originally scheduled time to respect subsequent appointments.

Any fee for non-attendance or late cancellation shall be governed by the conditions disclosed and agreed at booking, subject to mandatory applicable law.

The Association shall handle information disclosed during a session in accordance with applicable data protection legislation, this Agreement and any professional confidentiality duties applicable to the person providing the service.

Information shall not ordinarily be disclosed to family members, schools, employers, insurers or other third parties without an appropriate legal basis and, where required, valid consent.

Within the Association, identifiable information about participants is accessible only to the persons who need it to deliver or administer the service. It is not shared with the Board, the General Assembly or members of the Association, who are themselves bound to keep internal information confidential (Art. 10.2e of the statutes).

The precise confidentiality obligations depend on the nature of the service, the provider’s professional status and applicable law. This Agreement does not create or replace a statutory professional-secrecy obligation where none otherwise applies.

Participants shall be informed of relevant confidentiality conditions before the session where reasonably practicable.

Information may be disclosed where there is an applicable legal basis or obligation, including where disclosure is required by law or a competent authority, or is otherwise lawfully necessary to protect a person or to establish, exercise or defend legal claims.

Any disclosure shall be limited to what is legally permitted and reasonably necessary in the circumstances.

A family session involves several participants. Information shared in the presence of other participants cannot be treated as though it were disclosed during a private individual session.

The Association shall explain the practical limits of confidentiality before a family session and shall seek to establish appropriate ground rules.

Information disclosed separately by one family member shall not automatically be shared with other family members. Any proposed disclosure must be assessed in light of applicable law, the circumstances and any necessary consent.

Participants shall be asked to respect the privacy of others and not to disclose personal information shared during a session without an appropriate basis.

Where a service is offered to a person under 18, the Association shall apply the safeguarding procedures adopted within its risk-management and internal-control system (Art. 20.4i of the statutes) and comply with applicable Swiss law.

Before accepting a booking involving a minor, the Association shall determine the applicable requirements concerning parental authority, consent, the minor’s capacity to understand the service, confidentiality and data protection.

Where parental or legal-representative authorisation is required, it must be obtained before the service is provided.

The minor shall receive an age-appropriate explanation of the nature and limits of the service. The Association shall take account of the minor’s views and maturity to the extent required or appropriate under applicable law.

Parental authority does not, by itself, resolve every question concerning the disclosure of information shared by a minor. Disclosure must be assessed in accordance with the applicable legal framework and the circumstances.

The Association shall not offer a service to a minor where the activity exceeds the provider’s competence, legal authority or safeguarding capacity.

Sessions may be funded or commissioned by an employer, school, public body or other organisation under a service agreement (Art. 5.2 of the statutes).

Such agreements are concluded in writing and signed on behalf of the Association by two authorised persons, at least one of whom is a member of the Board (Art. 22 of the statutes).

The commissioning organisation does not receive the content of individual sessions or identifiable information about participants, unless the participant has given valid consent or another legal basis applies. Reporting to the organisation is limited to administrative information, such as attendance where agreed, and to aggregated or anonymised results.

Participants shall be informed before the session when an organisation funds or commissions it and of the information that will be shared with that organisation.

The service is not an emergency service and must not be relied upon as the sole source of assistance in a crisis.

If a participant appears to require clinical assessment, specialised healthcare or support beyond the educational scope of the service, the Association shall explain the limitation and, where appropriate, direct the participant to a suitable healthcare professional or service.

Where there is an immediate risk of serious harm or a medical emergency, the participant or person assisting them should contact the appropriate Swiss emergency service without delay (for example 144 for medical emergencies or 143 for La Main Tendue).

Any action taken by the Association in response to an immediate safety concern shall be consistent with applicable law, the provider’s competence and the circumstances known at the time.

Where a participant’s needs fall outside the scope of the service, the Association may recommend that the participant contact an appropriately qualified professional or institution, such as a physician, psychologist, psychotherapist, psychiatrist, specialised healthcare provider, social service or educational professional.

In line with its statutory mission of collaborating with institutional partners and coordinated care networks (Art. 2.2c and 20.7 of the statutes), the Association may provide information about relevant cantonal and regional services. No information about the participant is passed on to these services without the participant’s consent or another legal basis.

A referral is not a diagnosis and does not establish that a particular condition is present. It is not a substitute for an emergency response where emergency assistance is required.

Except where a legal obligation applies, the participant or their legal representative remains responsible for deciding whether to pursue a recommended referral.

Participants are expected to:

• provide accurate information relevant to the educational service;
• communicate information reasonably necessary to arrange the session safely;
• attend confirmed sessions on time;
• treat staff, volunteers and other participants respectfully;
• respect the privacy of other participants;
• use booking and communication systems responsibly;
• arrange a suitable environment for online sessions; and
• inform the Association if the service no longer meets their needs.

Participants shall not be required to disclose clinical or other sensitive information that is unnecessary for the agreed educational activity.

The Association may decline to proceed where the information available indicates that the service would be inappropriate or outside its lawful scope.

Participants attending online sessions should take reasonable steps to protect their privacy, including using a private environment, a secure connection, headphones where appropriate and a device not accessible to unauthorised persons.

The Association shall take reasonable measures within its control to conduct online sessions securely. However, no communication system or participant environment can be guaranteed to be entirely secure.

Responsibility for a particular security incident shall be determined in accordance with the circumstances and applicable law; it is not automatically excluded by this Agreement.

Sessions are not recorded by the Association unless agreed in advance.

Participants must not record, photograph, screenshot, livestream or otherwise reproduce a session without the prior agreement of the other participants and the Association and compliance with applicable law.

If recording is proposed for a specific educational, research or other purpose, the Association shall explain the purpose, scope, storage arrangements and intended use in advance and obtain any consent or other legal basis required. Refusing an optional recording has no effect on the service.

Personal data processed in connection with a session shall be handled in accordance with the Association’s Privacy Policy and the Swiss Federal Act on Data Protection (FADP; SR 235.1), as required by Article 11 of the statutes, together with any other applicable legislation.

The Association collects only the information reasonably necessary for booking, delivering and administering the service.

Depending on the circumstances, the information processed may include sensitive personal data, such as information about health. Such information shall be handled in accordance with the applicable legal requirements.

The Privacy Policy provides further information concerning the purposes of processing, data recipients, retention, security, international transfers where applicable and the exercise of data-protection rights.

The Association may retain administrative records necessary to arrange bookings, record payments, manage attendance, address complaints and comply with legal obligations, including accounting obligations and the annual audit of the accounts (Art. 24 of the statutes).

Any substantive notes about a participant shall be created only where reasonably necessary for the service and consistent with the provider’s legal authority, applicable data-protection requirements and any professional obligations. Access to such notes is restricted, and they are deleted when no longer needed.

Participants may exercise the rights available to them under applicable data-protection law in accordance with the Privacy Policy.

The Association’s statutes require it to evaluate the impact of its activities and to report on it to its bodies, funders and partners (Art. 2.3, 6.1 and 20.4h of the statutes).

For this purpose, the Association may use information about sessions only in aggregated or anonymised form that does not allow participants to be identified. Any evaluation questionnaire is optional and is presented with information about its purpose.

Participation in research that goes beyond this anonymised evaluation requires separate information and, where required, consent.

Booking, online communication, payment and other administrative functions may rely on third-party technology providers, governed by the applicable contractual arrangements and data-protection requirements.

The Association is not responsible for processing carried out independently by a third party beyond the responsibilities imposed on it by applicable law. This does not exclude liability for the Association’s own acts or omissions.

Information about relevant providers and their processing activities is provided in the Privacy Policy.

Educational activities may address artificial intelligence, chatbots, AI companions, social media, algorithmic systems and other digital technologies.

Where digital tools are used in delivering a service, their role shall be explained to the participant. AI-generated information shall not be presented as a substitute for a qualified professional’s assessment or judgment.

Participants must not submit confidential information or personal data concerning another person to an external AI system in connection with a session unless the use has been appropriately authorised and complies with applicable data-protection requirements.

The Association shall not introduce AI tools into the processing of participant information without assessing the relevant legal, confidentiality and data-protection implications.

In accordance with its statutes, the Association remains politically and religiously neutral (Art. 1.3 of the statutes). Sessions do not promote any political or religious position.

The service is provided within the scope and schedule communicated at booking. Unless expressly agreed otherwise, participants should not expect continuous availability, emergency intervention or ongoing monitoring between sessions.

Email, contact forms, booking systems and messaging services are not monitored for emergencies. Messages received outside published operating hours are answered during normal operating periods. Participants requiring urgent assistance must contact the appropriate emergency or healthcare service.

A participant may request that future sessions cease, subject to any outstanding contractual obligations and applicable cancellation conditions.

The Association may discontinue a service where it is no longer appropriate, where the participant’s needs exceed the service’s lawful scope, where significant safety concerns arise, where serious misconduct occurs or where another legitimate and legally permissible reason exists. Where appropriate, it shall provide information about alternative educational, social or healthcare resources.

Ending the service relationship has no effect on membership of the Association, which is governed by the statutes and the Membership Terms.

Termination shall not extinguish payment obligations already incurred or other obligations that remain applicable after the service ends.

Questions or complaints about a session may be sent to contact@logoutne.ch. They are handled by the Executive Committee.

If the participant is not satisfied with the response, they may ask for the complaint to be reviewed by the Board (Comité d’administration), which supervises the Executive Committee (Art. 21.3 and 23.2 of the statutes).

Questions concerning personal data may be sent to privacy@logoutne.ch. The right to contact the Federal Data Protection and Information Commissioner or a competent court remains unaffected.

The Association’s liability shall be determined in accordance with applicable Swiss law. Its commitments are guaranteed solely by its own assets (Art. 4 of the statutes).

The fact that a service is educational and does not guarantee a particular outcome does not exclude responsibility for a breach of contract, a breach of a legal duty or other conduct for which the Association is legally liable.

Any contractual limitation of liability shall apply only to the extent permitted by mandatory law. The Association shall not rely on this Agreement to exclude responsibility for activities performed outside its lawful scope or by a person lacking a required qualification or authorisation.

This Agreement is governed by substantive Swiss law, subject to mandatory provisions that apply to the participant or the relevant transaction.

Any dispute shall be submitted to the competent court in accordance with applicable Swiss procedural law. Nothing in this Agreement establishes an exclusive place of jurisdiction where such a provision is impermissible or ineffective under mandatory law.

This Agreement shall be read together with the following documents, where applicable:

• the Association’s statutes;
• the General Terms of Use;
• the Privacy Policy;
• the Membership Terms; and
• any programme-specific conditions communicated before booking.

A separate written agreement may govern a distinct service where the Association is legally entitled to provide that service.

If provisions conflict, mandatory law shall prevail. The statutes govern membership and the Association’s organisation; this Agreement governs the service it describes.

Before confirming a paid booking, the participant shall be given access to this Agreement and the applicable service conditions.

By confirming the booking, the participant acknowledges having had a reasonable opportunity to review the terms and understands that:

• the service is educational and non-clinical in scope;
• it is not a substitute for medical, psychiatric, emergency or specialised clinical care;
• no particular outcome is guaranteed;
• confidentiality is subject to applicable legal requirements and limitations;
• the service does not provide emergency monitoring; and
• personal data is handled in accordance with the Privacy Policy and applicable law.

This acknowledgement does not waive any statutory right.

For questions concerning the service or this Agreement:

• Association Logout Neuchâtel
• Rue de Maillefer 34, CH-2000 Neuchâtel, Switzerland
• Website: https://logoutne.ch/
• General contact: contact@logoutne.ch
• Data protection: privacy@logoutne.ch

End of the Digital Well-being Coaching and Educational Support Agreement.